Privacy Policy

WACK Contracting respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or interact with our website, submit a form, request an estimate, or communicate with us by email, SMS, phone, or other methods.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1.Information We Collect

We may collect personal information that you voluntarily provide when you interact with our website or contact us.

Depending on how you interact with us, this information may include:

  • Full name
  • Email address
  • Phone number
  • Property or project address
  • Service or project information
  • Information submitted through contact or estimate forms
  • Communications and messages you send to us
  • Preferences regarding email and SMS communications
  • Any other information you voluntarily provide

We may also automatically collect certain technical and usage information when you visit our website, which may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Date and time of website visits
  • Referring website or source
  • General website usage and interaction information

2.How We Use Your Information

We may use the information we collect for legitimate business purposes, including to:

  • Respond to questions and inquiries
  • Respond to estimate and service requests
  • Prepare estimates, proposals, or project information
  • Schedule consultations, appointments, or services
  • Communicate with you about your project
  • Provide and manage our services
  • Send service-related communications
  • Send email communications where permitted
  • Send SMS or text messages where you have provided the appropriate consent
  • Improve our website, services, and customer experience
  • Analyze website traffic and performance
  • Improve our marketing and advertising
  • Maintain business and customer records
  • Prevent fraud, misuse, or unauthorized activity
  • Comply with applicable laws and legal requirements

3.Website Forms and Klaviyo

We use Klaviyo as a third-party platform to help us collect, organize, and manage information submitted through our website forms and to communicate with customers and prospective customers.

Information submitted through our website forms may be processed through Klaviyo and may include:

  • Name
  • Email address
  • Phone number
  • Project or property information
  • Service interests
  • Messages and inquiries
  • Email communication preferences
  • SMS communication preferences

We may use Klaviyo to:

  • Collect and manage website form submissions
  • Respond to inquiries
  • Manage customer and prospect communications
  • Send emails
  • Send SMS or text messages
  • Manage communication preferences
  • Analyze email and SMS engagement
  • Improve our customer communications and marketing

Klaviyo processes information on our behalf as a service provider. Its handling of personal information is subject to its own privacy practices.

For more information, you may review Klaviyo’s privacy policy on its website.

4.Email Communications

If you provide your email address, we may use it to respond to your inquiries, provide requested information, communicate regarding your project, or send marketing communications where permitted by applicable law.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the applicable email or by contacting us directly.

Unsubscribing from marketing communications does not prevent us from sending necessary service-related or transactional communications.

5.SMS and Text Message Communications

If you provide your phone number and consent to receive SMS communications from WACK Contracting, we may use your phone number to send text messages related to our services, inquiries, estimates, appointments, project updates, promotions, or other communications covered by your consent.

Message frequency may vary. Message and data rates may apply.

Consent to receive marketing or promotional SMS messages is not a condition of purchasing any goods or services.

You may opt out of SMS communications at any time by replying STOP to an applicable text message. You may also contact us using the information provided in the “Contact Us” section below.

For assistance, you may reply HELP where supported.

We do not sell or rent your phone number or SMS consent information. SMS information may be shared with service providers that help us deliver and manage text communications, including Klaviyo and applicable messaging or telecommunications providers.

Your SMS consent information will not be shared with third parties for their own independent marketing purposes.

6.Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to:

  • Operate and improve the website
  • Remember certain preferences
  • Understand how visitors use our website
  • Analyze website traffic
  • Measure marketing and advertising performance
  • Improve our services and user experience

Third-party service providers may use these technologies on our behalf.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

7.How We Share Your Information

We do not sell or rent your personal information.

We may share personal information with trusted third-party service providers that help us operate our website and business. These providers may include services for:

  • Website hosting
  • Website forms
  • Email marketing
  • SMS and text messaging
  • Customer communications
  • Analytics
  • Advertising and marketing
  • Scheduling
  • Data storage
  • Technology and security

For example, we use Klaviyo to support our website forms, email communications, and SMS communications.

We may also disclose information when reasonably necessary to:

  • Comply with applicable laws or legal obligations
  • Respond to lawful requests from governmental authorities
  • Protect our rights, property, or safety
  • Prevent fraud or abuse
  • Investigate suspected unlawful activity
  • Enforce our agreements or policies

8.Third-Party Websites and Services

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We encourage you to review the privacy policies and terms of any third-party websites or services you access.

9.Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, use, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically is completely secure. Therefore, we cannot guarantee the absolute security of your information.

10.Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Provide our services
  • Respond to inquiries
  • Maintain business and customer records
  • Fulfill legitimate business purposes
  • Comply with legal and regulatory obligations
  • Resolve disputes
  • Enforce our agreements

When information is no longer reasonably required, we may delete or securely dispose of it in accordance with our applicable practices and legal obligations.

11.Your Privacy Choices and Rights

Depending on applicable law, you may have certain rights regarding your personal information, including the right to:

  • Request access to certain personal information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Opt out of certain marketing communications
  • Withdraw consent where applicable

To make a privacy-related request, please contact us using the information provided below.

We may need to verify your identity before completing certain requests.

12.Children’s Privacy

Our website is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

13.Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, legal requirements, or privacy practices.

Any updates will be posted on this page with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

14.Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

WACK Contracting Kansas City, MO 64108 Phone: (913) 359-9337 Email: info@wackcontracting.com